Was that charge a duplicate?
Separate an actual second charge from pending activity or repeated purchases.
Try this with your agent- What your agent needs
- Your transactions and, if needed, a receipt or merchant confirmation.
- What you get back
- Potential duplicates with evidence and a suggested way to verify each one.
- When to use it
- A focused review when this question comes up.
Try it with your finances.
Copy the prompt into the AI agent you use with Candor. It works from your Candor records and asks for anything it's missing. New to Candor? Connect your agent first.
Look for possible duplicate charges in my recent Candor transactions. Compare merchant, amount, date, account, and pending versus posted status. Distinguish duplicate imported records from separate charges. Show candidates with evidence and ask about repeated purchases before concluding I was charged twice. Prepare a dispute or merchant message only after we establish the facts; ask before sending anything.
Nothing runs until you send the prompt to your agent.
Two similar entries are not always two settled charges
A pending authorization can appear alongside the final posted transaction. Two real purchases can also have the same merchant and amount. Your agent should compare dates, accounts, status, and source records before calling a match a duplicate. Candor supplies the evidence; your receipt or memory may explain the remaining ambiguity.
Check the answer
- Distinguish duplicate records of one transaction from two separate posted charges. Check whether a reversal or refund has already appeared.
- Confirm repeated purchases, split orders, or purchases by another authorized cardholder before preparing a dispute.
Choose a next step
Once the facts support a second charge, ask your agent to draft a merchant inquiry with dates and amounts. Keep the draft for review, then use refund follow-up to check any promised credit.
Keep exploring.
Did that refund ever show up?
Close the loop on a refund or cancellation you already requested.
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Clear categories and recurring payments, with less sorting for you.
One-time or dailyWhere I standWhat changed this week, and what's coming?
This week's review, what changed, what is coming up, and what still needs following through.
One-time or weeklyFull guideAsk it with your own numbers.
Connect your accounts to Candor, then send this to the agent you already use. It answers from your real records and keeps the plan for next time.
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